Fully RemoteSupportleadGermany
Salary
Not listed
Posted
1mo ago
Source
himalayas
IT Service Desk LeadIT Support LeadIT Support Team LeadIT Technical LeadIT Service Delivery Manager
Helsing is a defence AI company looking for a mission-driven IT Service Lead to own the day-to-day delivery, performance, and experience of IT support across European offices.
Requirements
- 5+ years of experience in IT Support
- 2+ years leading or managing a support team
- Highly proficient with Jira Service Management
- Strong, demonstrable track record of running support as a data-driven function
- Hands-on experience deploying AI agents, chatbots, or automation
- Managed rotas across on-call, triage, and on-site responsibilities
- Designed and operated clear escalation processes
Benefits
- Competitive salary
- VSOP options
- Relocation support: up to €2,500 and 4 weeks temporary accommodation
- Learning: €500/£450 yearly allowance
- Health & wellness: gym membership and mental health support (Nilo.health)
- Social: regular company events and monthly social allowances
- Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers
- Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work
Before you apply
- Ask about ticket volume per agent and weekend coverage
- Confirm tools used (Zendesk, Intercom, etc.) match your experience
- Check escalation path clarity
Interested in this role?
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