I2
Intetics 2
1153 Senior Business Analyst - ServiceNow SAM (Software Asset Management)
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Salary
Not listed
Posted
3h ago
Source
arbeitnow
Information Technology and ServicesRemote
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Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a Senior Business Analyst – ServiceNow SAM (Software Asset Management) to join our team.
Responsibilities:
- Analyze software asset management and software licensing processes.
- Gather and document requirements from business stakeholders.
- Support software compliance and optimization initiatives.
- Design and improve SAM-related workflows and reporting.
- Collaborate with ServiceNow architects and developers.
- Ensure alignment between business requirements and platform capabilities.
Requirements:
- 5+ years of Business Analysis experience.
- Strong experience with ServiceNow SAM.
- Knowledge of software licensing, compliance, and software asset lifecycle management.
- Experience with data analysis and process improvement.
- Fluent German (C1) and English.
- EU-based location.
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Before you apply
- Ask about ticket volume per agent and weekend coverage
- Confirm tools used (Zendesk, Intercom, etc.) match your experience
- Check escalation path clarity
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