Senior IT Engineer

This is a remote position.

Only LATAM-based candidates (bilingual in Spanish and English)

We are seeking a highly skilled Senior Infrastructure & Security Engineer to join our remote IT team. This role is ideal for a proactive and experienced professional who can handle advanced troubleshooting, manage and improve IT infrastructures, and ensure the stability, security, and scalability of both internal systems and client environments.

Responsibilities

• Provide advanced technical support and remote troubleshooting for network, hardware, and software issues.

• Manage, monitor, and optimize servers, user accounts, and security settings in Microsoft 365, Google Workspace, and cloud environments.

• Administer, configure, and maintain IT systems, backups, and disaster recovery processes.

• Design and implement infrastructure improvements to enhance performance, security, and scalability.

• Configure and support networking components (firewalls, VPNs, VLANs, routing).

• Support automation and integration of IT systems using tools like Zoho, Monday, or similar platforms.

• Hands-on experience with QuickBooks is REQUIRED (the candidate must be comfortable supporting users and troubleshooting QuickBooks-related issues).

• Lead or assist in incident response efforts, including security-related events and high-priority outages.

• Document procedures, configurations, and technical environments accurately.

• Assist with onboarding and access management across multiple client accounts.

• Escalate critical incidents to the Head of IT when necessary while maintaining ownership and follow-up.

• Proactively identify opportunities to improve workflows, reliability, and security standards.

• Ensure compliance with security and data protection best practices across all environments.

Requirements

• 7+ years of experience in IT infrastructure, systems administration, or MSP environments.
• Strong knowledge of networking (firewalls, VPNs, Windows & Mac environments).
• Hands-on experience with Microsoft 365, Azure, AWS, or similar cloud platforms.
• Experience managing backups, disaster recovery, and endpoint security.
• Familiarity with automation or system integrations (Zoho, Monday, or similar tools).
• Ability to troubleshoot complex issues independently.
• Strong English communication and documentation skills (B2–C1 required).
• Ability to manage priorities and work effectively in a fully remote environment.
• Reliable workstation setup and stable internet connection.

Benefits

• Long-term contractor collaboration.

• Fully remote work environment.

• Exposure to diverse U.S.-based clients and infrastructure projects.

• Opportunities for professional growth and technical specialization.