Medical Virtual Assistant

NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

• Answer and place patient calls for scheduling, reminders, and general inquiries
  • Verify insurance eligibility and benefits and support pre-authorization requests
  • Process patient intake forms and update records in the EHR
  • Coordinate referrals, follow-ups, and communication with providers
  • Route clinical or billing questions to the right staff
  • Handle all patient information in a HIPAA-compliant manner

Requirements

• 1+ year of experience in a medical office, healthcare call center, or patient services role
  • Excellent spoken and written English with a calm, professional phone manner

• Familiarity with medical terminology

• Experience using EHR or practice management systems
  • Strong organization and multitasking skills
  • Availability to work U.S. business hours
  • Based in the Philippines, with a reliable home office setup and stable internet connection
  
  Nice to Have
  • Experience with insurance verification or prior authorizations
  • Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks

Benefits

• Health Maintenance Organization (HMO)

• Paid Time Off (PTO)

• Mental Health Leave

• Birthday Leave
  • Gym Allowance
  • Extra Holiday Pay
  • Remote Work Setup
  • Opportunities for professional growth and development