Senior Revenue Operations Analyst

CRM & Data Management

• Own day-to-day administration and hygiene of the CRM, ensuring data accuracy, consistent field usage, and clean pipeline records
• Build and enforce data governance standards across Sales and Marketing systems

Reporting & Analytics

• Build and maintain dashboards and reports on key revenue metrics (pipeline, bookings, churn, win rates, sales cycle length, etc.)
• Track and report on company-wide KPIs, surfacing trends and flagging risks/opportunities to leadership
• Conduct ad hoc analysis to answer strategic business questions from Sales, Marketing, or Finance

Sales & Marketing Operations Support

• Partner with Sales leadership to identify process gaps and recommend improvements
• Monitor funnel health (lead volume, conversion rates, deal velocity, win rates) and help identify bottlenecks
• Provide data and analysis to support quota setting, territory design, comp modeling
• Act as a liaison between Sales, Marketing, Finance, and leadership to ensure aligned metrics and definitions

Systems & Process

• Identify opportunities to automate manual reporting processes and improve data workflows
• Standardize recurring reporting (weekly/monthly/quarterly business reviews) to ensure consistency across teams

Skills, Knowledge and Expertise

• 3-5 years of experience in revenue operations, sales operations, business operations, or a related analytical role
• Hands-on experience managing and maintaining a CRM platform (Boostr, Salesforce, HubSpot, or similar)
• Advanced Excel/Google Sheets skills; comfort building and maintaining dashboards (e.g., in Tableau, Looker, Power BI, or native CRM reporting tools)
• Advanced PowerPoint/Google Slides skills for executive ready presentations
• Solid analytical skills with the ability to translate raw data into clear, actionable insights for non-technical stakeholders
• Excellent attention to detail especially around data accuracy and consistency
• Strong communication skills and comfort presenting metrics/findings to senior stakeholders
• Ability to manage multiple reporting cadences and priorities in a fast-paced environment

Benefits

• Full-time position with a competitive base salary and bonus structure
• Access to benefits, including Healthcare, Dental, and Vision
• HSA/FSA matching program
• Participation in Big Happy’s stock program
• Paid Parental Leave
• Half Day Fridays (except Q4)
• Team Happy camaraderie—celebrating wins, learning from challenges, and fostering continuous career growth
• A workplace culture where you can be yourself, contribute meaningfully, and be valued for your impact

Compensation:
The total Compensation range for this role is $70,000-$103,500. This range is inclusive of base pay (70,000-90,000) + 15% semi-annual bonuses. Compensation will vary based on location and experience.

Location:
This opportunity is Remote for candidates in the United States, and Hybrid with 3 days in the office for those within commuting distance of our Chicago or NYC office.