Service Delivery Expert

Operations & Process Improvement Specialist

Role Type: Contractor

Location: Remote

We are engaging Operations & Process Improvement Specialists to review, reconstruct, and enhance business slides for a customer project. In this role, you'll apply your operational expertise to help train next-generation AI systems. No prior AI experience is required — your domain knowledge and professional expertise are what matter.

Scope of Work

1. Review business slides focused on operations and service delivery topics such as process improvement, logistics, service-level reviews, and capacity planning.
2. Rebuild slides in Microsoft PowerPoint while maintaining accuracy, clarity, and appropriate industry terminology.
3. Improve data visualization, message hierarchy, and narrative flow using effective visual storytelling practices.
4. Document changes made to each slide, including improvements and preserved elements, with a clear rationale for each decision.
5. Provide written logs explaining enhancements and deliberate decisions to retain existing content or design choices.
6. Edit content for precision, factual accuracy, and effective communication for executive and client-facing audiences.
7. Complete flexible, project-based assignments, typically requiring 1–2 hours per slide, with volume varying according to project needs.

Preferred Qualifications

1. 3+ years of experience in operations, supply chain, service delivery, or process improvement within industry or consulting environments.
2. Experience creating and enhancing executive-level presentations for senior leadership or client audiences.
3. Strong skills in data visualization, content editing, and visual storytelling related to operational subject matter.
4. Excellent written communication skills with the ability to explain and justify design, content, and analytical decisions.
5. Strong attention to detail, critical thinking, and commitment to factual accuracy and domain integrity.
6. Familiarity with message hierarchy, evidence-supported slide titles, and selecting appropriate exhibits to communicate key messages.
7. Experience in AI model training, evaluation, or rubric development is a plus, but not required.