Senior UX Designer

Studio@Newfire is the embedded UX practice of Newfire Global Partners. We partner with healthcare technology organizations — payers, providers, virtual care companies, and health-tech startups — to design software that genuinely works for the clinicians, care coordinators, and administrative staff who use it every day.

Our designers don't hand off comps and move on. They embed with client product and engineering teams, shape the research agenda, and stay in the work through delivery. They advocate for users in rooms where users aren't present, push back on vague briefs, and make sure the team is solving the right problem — not just the stated one.

We're looking for a Senior UX Designer who brings that same orientation: someone who owns their work end to end, makes the people around them better, and is energized by the complexity and stakes of healthcare.

Your day-to-day activities:

Design & Research

• Lead design for complex enterprise healthcare applications serving multiple user roles — clinicians, coordinators, administrators, and patients
• Partner with our UX Research team to plan and conduct user interviews, usability tests, and observational studies; translate findings into design direction
• Prototype at appropriate fidelity — from rough concept sketches to high-fidelity, dev-ready specs — depending on what the team needs to learn next
• Contribute to and help maintain design systems that ensure consistency and accessibility across the product
• Navigate the regulatory and compliance constraints of healthcare (HIPAA, clinical workflows, enterprise security, accessibility) while keeping the user at the center

Collaboration & Influence

• Build working relationships with product managers, engineering leads, and client stakeholders — and manage those relationships with confidence, not just compliance
• Present design concepts and research findings to client leadership; frame design rationale in terms of user impact and business outcomes
• Give and receive specific, actionable critique in a team that treats feedback as a normal, ongoing practice
• Push back on briefs that haven't been thought through — and bring a reframe alongside the pushback

Practice & Culture

• Contribute to the evolution of our team's methods, processes, and shared standards — identifying gaps and proposing improvements
• Experiment with AI-assisted design and research tools thoughtfully and share what you learn with the team
• Mentor and support junior designers as the team grows

You’re a perfect match if you have:

• 3–6 years of UX design experience with a strong portfolio demonstrating complex, multi-role enterprise software
• Proven track record of applying user research to shape — not just validate — design decisions
• Experience in healthcare, regulated industries, or other high-complexity domains strongly preferred
• Comfortable working in embedded, long-term client relationships alongside product and engineering teams
• Experience with distributed and remote-first team collaboration
• Fluent in Figma and comfortable across a range of prototyping and facilitation tools (Miro, Whimsical, etc.)
• Able to design across the full spectrum — from service blueprints and journey maps to detailed interaction specifications
• Strong communicator who can present work clearly to non-designers, including executive audiences
• Accessible-by-default design sensibility; WCAG familiarity a plus
• Curious about how healthcare systems actually work — and energized by the challenge of making them better
• Proactive: you bring a proposed solution alongside every problem you surface
• Resilient in ambiguous, fast-moving project environments
• Growth mindset; actively seeks and applies feedback
• As a Senior team member, you will be expected to actively participate in our hiring processes by serving on interview panels for future roles across the company

Please note that employment will be contingent upon providing documentation verifying your legal work authorization in the country of residence, in accordance with applicable law.