PH
Fully RemoteSupportUnited States
Salary
Not listed
Posted
2h ago
Work setup
Fully Remote
Patient Access RepresentativePatient Connection AssociateScheduling CoordinatorPatient Services RepresentativeCall Center Representative
Overview
Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.Responsibilities
Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.Qualifications
Education- H.S. Diploma or General Education Degree (GED) Required
- 1 year of related customer facing experience Required
- Call center, patient scheduling and/or physician front office experience Preferred
Business Unit : Company Name
Piedmont Healthcare CorporateBefore you apply
- Ask about ticket volume per agent and weekend coverage
- Confirm tools used (Zendesk, Intercom, etc.) match your experience
- Check escalation path clarity
Interested in this role?
Apply on the original posting. No account required.
Listing via Himalayas
Patient Connection Assoc II
Piedmont Healthcare