Customer Engineer

About the Role
Kitu Systems is seeking a dedicated, creative individual to architect and deliver solutions. In this position you will be an integral member of a technical team focused on delivering cutting-edge solutions to a broad range of both technical and non-technical stakeholders. You will help design, develop and oversee the implementation of technology solutions. Make a difference in a small company environment.

Key Responsibilities

• Strong communication and customer relationship experience.
• Troubleshoot complex issues quickly and effectively. When field systems go down, you will be a member of the team responsible for owning the outage across its lifecycle, from remediation to postmortem. 
• Provide technical support to customers during the implementation and post-sales stage. Help troubleshoot issues and debug code to ensure smooth deployment and operation of solutions.
• Contributes to creation and maintenance of technical documentation for accurate records of project activities, issues, and resolutions.
• Work closely with cross-functional teams, including developers, quality assurance, and product manager to gather requirements and ensure alignment between objectives and technical solutions.
• Evaluate existing systems to identify areas for optimization, modernization and integrations.
• Serve as the technical liaison between business, product, and development.

   
Basic Qualifications

• 3+ year(s) of experience
• Strong project and time management abilities
• Excellent communication skills, both verbal and written, to effectively convey technical concepts to non-technical stakeholders
• Ability to work collaboratively in a team environment and build positive relationships with colleagues
• Strong problem-solving abilities and analytical skills
• Familiarity with technical concepts

Preferred Qualifications

• Computer Science, engineering, or information systems degree
• Experience with combined hardware/software solutions
• Familiar with Jira’s

If you're passionate about technology, enjoy solving complex challenges, and want to make a meaningful impact in the clean energy industry, we'd love to hear from you. At Kitu, you'll have the opportunity to work alongside a collaborative team where your ideas are valued, your contributions make a difference, and your professional growth is encouraged. Join us in helping shape the future of connected energy solutions.