Salary
Not listed
Posted
2h ago
Source
himalayas
Find your calling at Mercy!
Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.Position Details:
Minimum Qualifications
Education: High School Diploma or Equivalent
Experience: Customer Service experience
Other Skills and Knowledge: Basic computer skills, Data Entry
Preferred Qualifications
Other Skills and Knowledge: Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Before you apply
- Ask about ticket volume per agent and weekend coverage
- Confirm tools used (Zendesk, Intercom, etc.) match your experience
- Check escalation path clarity
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