Maintenance Coordinator

About Hazel Valley Homes

Hazel Valley Homes is redefining what it means to rent with care and trust. Our vision is simple yet powerful: Make renters proud of where they live through individualized care and attention. By empowering our team to make thoughtful, on-the-ground decisions for each unique home, we deliver exceptional service that meets the specific needs of our residents and communities.

We are a tight-knit, mission-driven team who value integrity, reliability, and local expertise, ensuring every decision is rooted in a deep understanding of the neighborhoods we serve. We hold ourselves to the highest standards of quality and strive to simplify the rental experience, allowing renters to focus on what matters most to them.

Hazel Valley Homes is growing fast, expanding beyond our St. Louis roots to bring our personalized approach to new markets. We’re looking for passionate individuals who want to be part of a dynamic, people-first company that prioritizes superior service and strong community connections.

Maintenance Coordinator

About the Role

Hazel Valley Homes is seeking a Maintenance Coordinator to support maintenance operations across a growing portfolio of single-family rental homes.

This role serves as a central point of coordination between residents, vendors, and internal teams to ensure maintenance requests are handled quickly, efficiently, and with a high level of customer service. You'll play a critical role in driving resident satisfaction, managing repair workflows, coordinating vendors, and ensuring service requests are resolved in accordance with company standards.

The ideal candidate is highly organized, solutions-oriented, and thrives in a fast-paced environment where priorities can change quickly.

What You'll Own

Maintenance Operations & Work Order Management

• Triage incoming maintenance requests and assess severity, urgency, and next steps

• Manage work orders from initial intake through final resolution

• Ensure service requests are assigned, tracked, and completed within established service level expectations

• Monitor maintenance workflows and proactively identify delays or potential issues

Resident Experience

• Serve as a primary point of contact for residents regarding maintenance-related concerns

• Provide timely updates and clear communication throughout the repair process

• Deliver a high level of customer service while managing resident expectations

• Partner with internal teams to ensure a positive resident experience

Vendor Coordination & Dispatch

• Source, schedule, and dispatch vendors to complete maintenance and repair work

• Coordinate appointments and ensure vendors meet company standards for quality, responsiveness, and compliance

• Follow up on outstanding work orders and verify completion of repairs

• Build strong working relationships with maintenance vendors and service providers

Cost Management & Compliance

• Obtain bids and negotiate pricing for larger repairs and recurring projects

• Support cost-control efforts by identifying efficient repair solutions

• Ensure maintenance work complies with municipal requirements, HOA regulations, safety standards, and Fair Housing guidelines

• Maintain accurate documentation related to repairs, vendor activity, and project outcomes

Cross-Functional Collaboration

• Partner closely with Property Management, Resident Services, and Maintenance teams to resolve issues efficiently

• Escalate complex maintenance concerns and operational risks as appropriate

• Support process improvements that enhance service quality, response times, and operational efficiency

What Makes Someone Successful Here

• You are highly organized and can effectively manage multiple priorities at once

• You communicate clearly and professionally with residents, vendors, and internal stakeholders

• You enjoy solving problems and finding practical solutions quickly

• You thrive in a fast-paced, service-oriented environment

• You take ownership of issues and follow them through to resolution

• You understand the importance of balancing resident satisfaction, operational efficiency, and cost management

Qualifications

Required

• 2+ years of experience in property management, maintenance coordination, vendor management, or a related field

• Experience supporting maintenance operations within residential real estate, preferably single-family rentals

• Familiarity with maintenance-related products, services, and repair processes

• Strong organizational, communication, and problem-solving skills

• Ability to manage multiple work orders, vendors, and priorities simultaneously

• Flexibility to work occasional evenings, weekends, and participate in on-call rotations as needed

Preferred

• Bachelor's degree

• Experience working within high-volume property management or maintenance operations

• Experience utilizing maintenance management or property management software platforms

• Familiarity with vendor compliance requirements and service-level management

Why Join Hazel Valley Homes

• Opportunity to make a direct impact on resident satisfaction and portfolio performance

• Exposure to a growing single-family rental platform

• Collaborative and supportive team environment

• Opportunities for professional growth and advancement

• Competitive benefits, generous PTO, paid parental leave, and 401(k) match

Why Join Hazel Valley Homes?

At Hazel Valley Homes, employees are encouraged to make a real impact every day. You’ll be part of a team that values your unique contributions and trusts you to make decisions that benefit residents and communities. Joining Hazel Valley Homes means being part of a mission-driven organization that puts people first—both renters and team members alike.