Customer Success Manager (Kitchen and Cabinetry)

As a Customer Success Manager, you’ll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from delivery through installation. You’ll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.

Responsibilities

• Provide thoughtful, friendly, and solution-oriented support to clients throughout their cabinetry delivery and installation
• Respond promptly to client inquiries via phone, email, and chat
• Coordinate final delivery and installation logistics with clients and partners
• Troubleshoot order issues and assist with installation-related questions
• Order and track replacement parts for clients as needed
• File and manage claims-related documentation
• Gather and share client feedback and recurring trends with management to improve overall experience

Requirements

• Proven experience in a client facing role (in person or virtually).

• Strong interpersonal and written/verbal communication skills.
• Proficiency in using CRM software and Microsoft 365.
• Ability to work independently and manage multiple clients and projects simultaneously.
• Knowledge of cabinetry materials, construction techniques, and industry trends.
• Exceptional organizational skills and a sharp eye for detail.

Benefits

• Full time salary, plus benefits package

• 20 days of annual PTO + Company Holidays
• Friendly and collaborative team environment.
• Employee discounts on showroom products.