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Sequoia Connect

Sequoia Connect

SAP Basis + Security experience

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Fully RemoteSupportMexico

Salary

Not listed

Posted

3h ago

Work setup

Fully Remote

SAP Basis Support SpecialistSAP Security SpecialistSAP Support SpecialistSAP Basis AdministratorSAP Security Administrator

Description

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

We are currently searching for a SAP Basis + Security Support Specialist:

The Challenge (Responsibilities)

  • Provide daily operational support for clients' SAP environments.
  • Manage and resolve daily operations issues based on tickets and incidents.
  • Ensure all support operations adhere to established SLAs (Service Level Agreements).
  • Maintain the stability and security of ongoing SAP operations rather than focusing on new implementation projects.

Your Profile (Requirements)

  • Proven experience in SAP Basis and SAP Security.
  • Strong background in operations support, managing tickets, incidents, and SLAs.
  • Previous experience in implementation projects and architecture is acceptable, provided there is a strong willingness and capability to perform daily operations support.
  • High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
  • Technologist DNA: A deep understanding of the difference between "coding" and "engineering."

Desired

  • Familiarity with cloud-native foundations or AI coding assistants.

Languages

  • Advanced Oral English: For seamless collaboration with global teams.
  • Advanced Spanish.

Work Arrangement

We value flexibility to support your lifestyle. This position is available as:

  • Remote

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page:

Requirements

  • Focused on operations support for daily client operations, not implementation projects.
  • Must have experience in operations support based on tickets, incidents, SLAs.
  • Candidates can have previous experience in implementation projects and architecture.

Before you apply

  • Ask about ticket volume per agent and weekend coverage
  • Confirm tools used (Zendesk, Intercom, etc.) match your experience
  • Check escalation path clarity

Interested in this role?

Apply on the original posting. No account required.

Listing via Himalayas

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