Fully RemoteSupportmanagerUK
Salary
Not listed
Posted
5h ago
Source
jobicy
Go
We are Shape.Construction ! About the job Contractors bleed margin on every project. Unmanaged change. Disputed claims. Missing records. When field teams don't follow processes, events go undocumented. Commercial teams scramble for evidence that doesn't exist. Disputes drag on. Recoverable profit vanishes. On high-value projects, millions of pounds disappear. Why? - Field teams use clunky…
Before you apply
- Ask about ticket volume per agent and weekend coverage
- Confirm tools used (Zendesk, Intercom, etc.) match your experience
- Check escalation path clarity
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