Fully RemoteSupportJamaica
Salary
Not listed
Posted
1h ago
Source
himalayas
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Job Title: Application Consultant
Role Purpose
The Application Consultant supports the implementation, configuration, optimization, and ongoing support of enterprise banking applications. This role acts as a critical bridge between business stakeholders and technical teams, ensuring application solutions align with business objectives, regulatory standards, and user needs.
Key Responsibilities
- Analyze and document business and functional requirements, translating them into scalable and efficient application solutions
- Configure, customize, and enhance enterprise banking applications to support operational efficiency and digital transformation initiatives
- Act as a liaison between business users, vendors, developers, and infrastructure teams to ensure clear communication and successful delivery
- Support User Acceptance Testing (UAT) by preparing test scenarios, coordinating testing activities, and resolving defects and system issues
- Provide production support, including issue investigation, root cause analysis, and coordination of fixes to minimize business disruption
- Contribute to continuous improvement by identifying opportunities to optimize application performance, usability, and reliability
- Assist with application documentation, release planning, and change management activities
Required Experience & Skills
- Minimum 5 years experience in application consulting, application support, or systems implementation roles
- Proven experience within banking or financial services, including exposure to core banking or digital banking platforms
- Strong stakeholder engagement and communication skills, with the ability to translate technical concepts into business-friendly language
- Experience supporting UAT, production environments, and post-implementation support
- Strong analytical and problem-solving skills with attention to detail
- Ability to work effectively in cross-functional and fast-paced environments
Nice to Have
- Experience with Agile or hybrid delivery methodologies
- Familiarity with regulatory, compliance, or security requirements in financial services environments
- Exposure to vendor-managed or third-party banking applications
Before you apply
- Ask about ticket volume per agent and weekend coverage
- Confirm tools used (Zendesk, Intercom, etc.) match your experience
- Check escalation path clarity
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