Fully RemoteSupportmanagerUnited States
Salary
$100k–$150k
Posted
1mo ago
Source
himalayas
Customer Success Operations ManagerCustomer Success ManagerSenior Client Success ManagerPrincipal Customer Success ManagerSenior Customer Success Program Manager
Ashby is seeking a Manager of Strategic Customer Success to lead a team of CSMs in serving the company's largest and most complex customers. The role involves helping the team navigate the nuances of enterprise partnerships, building scalable processes, and advocating cross-functionally to deliver exceptional outcomes for customers.
Requirements
- Team Leadership & Coaching
- Customer Journey Expertise
- Up Market Motion
- Operational Mindset
- Cross-functional Collaboration
- Problem-Solving Orientation
- Data-Driven
- Customer-First Thinking
- Lifecycle Awareness
Benefits
- Competitive compensation
- 10-year exercise window for stock options
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave
- $100/month education budget
- Extended health benefits
- Generous equipment, software, and office furniture budget
Salary in context
This salary band is in line with typical remote Support roles at manager level on RemoteTide (median top end: $155k).
Before you apply
- Ask about ticket volume per agent and weekend coverage
- Confirm tools used (Zendesk, Intercom, etc.) match your experience
- Check escalation path clarity
Interested in this role?
RemoteTide sends you directly to the source. No account required.