Principal Technical Consultant Lead, ServiceNow

Role Overview

The ServiceNow Principal Technical Consultant Lead provides technical vision and leadership to the Sales and Delivery teams, advising on technical issues and their business implications. They drive the delivery of client-focused, high-quality projects, and assist practice leadership on identifying industry trends and future areas of growth.

What You Will Do

Manage a team of 10-15 engineers and architects, provide technical architectural support and guidance for solutions, and continuously improve project scoping and delivery. Participate in pre-sales and scoping activities, build proposals, and provide expert technical architectural support and guidance for solutions.

Why It Might Be a Fit

You will be responsible for the professional growth of team members, and will be expected to foster a culture of delivering with quality, ownership, and high performance. You will also be expected to build and maintain a culture of trust through open and honest feedback and accountability.

Requirements

• 10+ years of hands-on experience implementing ITSM, CSM, ITBM, ServiceNow Discovery, Service Mapping, and/or Event Management
• Mastery in at least one ServiceNow suite
• Experience managing, mentoring, and coaching people
• Ability to think past the products and create solutions to meet the business/IT needs
• Proficiency in hardware, software and/or operating systems environments
• Ability to manage a team environment
• Proven troubleshooting & problem-solving ability
• Presentation and facilitation of executive level meetings, group presentations, and collaborative technical workshops

Benefits

• Comprehensive health insurance coverage for employees
• Paid time off and company holidays
• Additional leave benefits as per policy
• Flexible work arrangements
• Learning and development opportunities
• Employee wellness initiatives and programs
• Retirement and statutory benefits in line with India regulations