Marketing Agency Client Account Coordinator

Position Type: Part-Time | Remote
Working Hours: 20–30 hours per week, within agreed working blocks between 11:00 a.m. and 6:00 p.m. U.S. Eastern Time

About the Role

We are looking for a proactive and highly organized Client Account Coordinator to support client relationships and project delivery within a marketing agency. In this role, you will work closely with law-firm clients, helping ensure smooth onboarding, clear communication, and timely delivery of projects. You will lead client calls, provide regular updates, track deadlines and approvals, and follow through on deliverables. You will also use AI tools and established playbooks to support fulfillment, while carefully reviewing all AI-generated content against source material before it is shared with clients.

Key Responsibilities

Client Account Management

• Support the onboarding of new law-firm clients and ensure a smooth transition into the agency's processes.
• Lead client calls, answer questions, and provide clear updates throughout active projects.
• Maintain strong, professional relationships with clients through proactive communication.

Project Coordination

• Track project deadlines, deliverables, approvals, and outstanding action items.
• Follow up with clients and internal team members to ensure projects continue moving forward.
• Send clear and timely weekly updates through Slack.

AI & Fulfillment Support

• Use AI tools and internal playbooks to support client fulfillment and project delivery.
• Review and verify AI-generated output against original source material before it reaches clients.
• Flag any issues, inconsistencies, or major changes for approval when needed.

Communication & Follow-Through

• Keep clients and internal stakeholders informed about project progress and next steps.
• Ensure no deadlines, approvals, or deliverables fall through the cracks.
• Escalate pricing decisions, upsells, and significant changes to the appropriate team member for approval.

Required Experience & Skills

• At least 2 years of experience in client account management, agency coordination, project coordination, or a similar client-facing role.
• Professional spoken and written English, with the confidence to lead client calls and communicate clearly in writing.
• Professional Spanish communication skills.
• Strong organizational and project management abilities, with experience managing deadlines and multiple priorities.
• Experience working with clients in a marketing agency or professional services environment is highly preferred.
• Familiarity with AI tools and the ability to carefully review AI-generated content for accuracy.
• Strong attention to detail and a proactive approach to follow-ups and problem-solving.

Perfect Fit / Culture

• You take ownership of client accounts and follow through without needing constant reminders.
• You communicate confidently and professionally, whether leading a live client call or sending a written update.
• You are highly organized and make sure deadlines, approvals, and action items are always tracked.
• You understand that AI output needs human review and take responsibility for checking accuracy before work reaches a client.
• You know when to handle an issue independently and when to escalate decisions that require approval.

Typical Day

Your day may begin by reviewing active client accounts, checking upcoming deadlines, and following up on outstanding approvals. You may lead a client call to answer questions or discuss project progress, then update the team and client on next steps.

Throughout the day, you will coordinate deliverables, use internal playbooks and AI tools to support fulfillment, and carefully review work before it is shared externally. You will also send updates through Slack and make sure every client has clear visibility into the progress of their projects.

Interview Process

1. AI Screening
2. Client Interview
3. Offer Stage