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Pulsara

Pulsara

Dream Job - Support Services

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Fully RemoteSupportUnited States

Salary

Not listed

Posted

15h ago

Work setup

Fully Remote

REST

Dream Job – Support Services at Pulsara

You believe what we do matters. So do we.

At Pulsara, we’re always interested in connecting with people who care deeply about improving lives—people who want to help unite care teams and eliminate unnecessary suffering. While we are not currently hiring for Support Services, your background and experience may align with future opportunities as our needs evolve.

At Pulsara, how we work matters just as much as what we do. Our Support Services function provides the foundation that keeps Pulsara operating effectively, securely, and with consistency across the organization, spanning areas such as Corporate IT, Compliance, Project Management, Business Operations, and Technical Services. This function includes both internal-facing roles and a customer-facing *Technical Services team that works directly with customers to apply platform capabilities to complex healthcare use cases and support adoption in real-world environments. (*This is not a traditional help desk environment; it requires the ability to think critically, work across systems, and navigate both technical and operational challenges within a SaaS platform.)

We look for people with experience in healthcare information technology or similarly complex systems, along with the ability to translate customer needs into practical solutions. Those who thrive here take ownership, bring structure to complexity, and contribute to a stable, high-functioning organization.

Submitting your information through this Dream Job portal doesn’t guarantee immediate review or follow-up, but it allows us to learn more about you and keep you in mind as our needs evolve. We review submissions periodically and may share your background with our Support Services leadership team if a future opportunity aligns. While we’re not able to respond to every submission, we truly appreciate you taking the time to connect with us.

Before you apply

  • Ask about ticket volume per agent and weekend coverage
  • Confirm tools used (Zendesk, Intercom, etc.) match your experience
  • Check escalation path clarity

Interested in this role?

Apply on the original posting. No account required.

Listing via Himalayas

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