Heavy Haulage Motor Assessor

Primary Details

Time Type: Full timeWorker Type: Employee

Role Highlights

• Location:Victoriaor NSW(metro & regional coverage)

• Type:Permanent, Full-time

• Work model:Remote-based with flexibility

• Specialised role within heavy motor / haulage

• Provided with fully maintained Tool of Trade vehicle

The opportunity

We’relooking for an experienced Heavy Haulage Motor Assessor to join ourQBEAssessing Team.This is a highly specialised role focused on assessing damage to heavy motor and haulagevehicles.You’llmanage complex claims end-to-end, coordinating repairs and working closely with customers,repairersand suppliers to ensure assets are restored efficientlyand safely.Given the nature of this portfolio, this role suits someone with deep technicalexpertisein heavy vehicles, looking to apply their knowledge in abroader claimsand assessing environment.

About QBE  

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

In this role, you will:

• Assess heavy motor and haulage equipment damage, determiningappropriate repairstrategies in line with industry standards,legislationand manufacturer guidelines

• Provideaccuratesettlement recommendations while managing and mitigating large and complex claims costs

• Coordinate and oversee repairs for heavy vehicles, ensuring quality outcomes and minimal disruption to customers

• Engage with repairers, suppliers and customers across phone, digital and on-site interactions asrequired

• Source and negotiate parts or repair solutions for specialised vehicles and equipment

• Deliver a high standard of customer service aligned to claims service standards

• Support delivery of Claims strategy and broader business outcomes

About you

• Trade-qualifiedpreferred(e.g. heavy diesel mechanic, boilermaker, panel beater or similar)

• Strong experience working with heavy vehicles

• Sound understanding of complex repair methodologies and heavy motor claims

• Proven ability to manage stakeholders and negotiate effectively in complex scenarios

• Strong communicationskills and ability to build trusted relationships

• Wellorganised with the ability to prioritise and manage competing demands

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

Skills:

Analytical Thinking, Claims Administration, Communication, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Insurance Regulations, Intentional collaboration, Loss Prevention Management, Managing performance, Motor Vehicles, Process Improvements, Report Writing, Standards ComplianceApplication Close Date: 25/06/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.