Commercial Card Implementation & Operations Leader

Overview:

Leads end-to-end Commercial Card Implementation (CCI) strategy and execution, overseeing client onboarding, pipeline acceleration, operational risk management, participates in product and fintech launches. Serves as a cross-functional leader partnering with Sales, Product, Solution Delivery, Risk, and fintech partners to accelerate time to revenue and deliver scalable, high-quality client experiences.

Primary Responsibilities:

Client Implementation & Delivery

• Lead complex and high-value client implementations, including structured kickoff calls, site visits, and end-to-end onboarding.
• Oversee delivery of platform and technical installs (e.g., Online Client Facing program management platforms, Payables Automation platforms, QuickBooks integrations).
• Ensure consistent, high-quality onboarding experiences that drive adoption and satisfaction.

Product & Fintech Enablement

• Partner with Product Management to operationalize new and enhanced products.
• Lead CCI workstreams for fintech initiatives, including training, readiness, and risk/control requirements.
• Maintain deep platform expertise to support delivery and reduce dependency on Product teams.

Pipeline, Deal Execution & Revenue Acceleration

• Actively manage pipeline pull-through with Sales to resolve stalled or complex deals.
• Drive reductions in documentation and credit cycle times.
• Achieve and sustain a 90%+ deal completion ratio and faster client time to revenue.

Operational Excellence, Risk & Audit

• Own operational risk management across CCI with strong controls and governance.
• Lead audit engagements, targeting at minimum, “effective” ratings across all functions.
• Ensure accuracy, compliance, and zero-defect performance in operational activities.

Team & Cross-Functional Leadership

• Build and develop CCI capacity, including hiring and onboarding new resources.
• Strengthen coordination across CCI, Product, Pricing, and Solution Delivery teams.
• Support scalable execution through improved validation and workflow efficiency.

Executive Communication & Client Servicing

• Represent CCI in Monthly Business Reviews, providing clear visibility into performance, risks, and outcomes.
• Maintain high service levels for assigned high-value clients.

Success Measures

• Reduced onboarding and implementation cycle times
• 90%+ deal completion ratio
• Successful product and fintech launches
• Clean audit outcomes
• High client satisfaction and adoption

Education and Experience Required:

Bachelor’s degree and a minimum of 7 year relevant experience,

OR lieu of a degree,

A combined minimum of 11 years higher education and/or work experience including 3 years relevant experience

9 years supervisory/operations experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $128,900.00 - $214,900.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.

Location

Clanton, Alabama, United States of America