100% Remote Operations Supervisor

This is a remote position.

Are you a driven operational leader who thrives on scaling teams and ensuring top-tier quality?

Intelex LLCis actively looking for anOperations Supervisorto oversee, manage, and rapidly grow our remote workforce. Your ultimate mission will be to scale our capacity to a target of100 active agentswho consistently log in for 8-hour daily shifts.

Requirements

What You Will Do:

• Execute Operations:Work directly alongside our Operations Manager to align daily actions with our broader strategic goals.
• Roster Management:Maintain an accurate database of active agents, executing our active roster policy that systematically removes and replaces any agent who remains inactive for two weeks.
• Quality Assurance:Conduct daily test calls with agents to ensure strict adherence to our QA guidelines.
• Performance Coaching:Provide immediate, constructive coaching to agents whenever complaints or QA issues arise.
• Attendance Tracking:Monitor agent schedules meticulously, ensuring strict adherence to daily 8-hour shifts.
• Financial Admin:Calculate, prepare, and submit the monthly minutes invoice for the operation.
• Onboarding & Compliance:Verify documentation for agents completing the onboarding process, communicate updates to the client, and maintain an organized track record of all compliance documents.

Compensation & Earning Potential:This role features a performance-based compensation structure designed to reward you directly for the growth of your operation.

• Base Salary:$200 / month
• Performance Bonus:1% of the operation's total gross monthly invoice.
• How to Qualify:The bonus structure unlocks as soon as you maintainmore than 20 active agents(logging 8-hour shifts).

Target Earning Example (100 Agents):To give you an idea of the scale, the minimum monthly salary for a single agent completing full 8-hour shifts is$844.

• If you reach the target of100 active agents, the minimum gross invoice generated is$84,400.
• At a 1% commission rate, your minimum bonus would be$844.
• Total Expected Minimum Salary at Target:$1,044 / month(plus further upside as the total gross invoice increases above the minimum).

How to Apply:If you are ready to build and lead a high-performing team, we want to hear from you. Send your resume directly to