Fully RemoteSupportIndia
Salary
Not listed
Posted
1mo ago
Source
himalayas
Billing Support AnalystBilling AnalystPayment Operations AnalystBilling Business Analyst
Join Twilio as a Billing Operations Analyst and contribute to maximizing the effectiveness and accuracy of billing operations. Implement customer pricing, review contracts, and work on billing projects with Billing Operations Mgmt.
Requirements
- Strong experience in Billings / Revenue / Order to Cash
- Demonstrated problem-solving and strong interpersonal and communication skills
- Experience working with Airtable, Oracle, Zuora and Salesforce is advantageous
- Solid experience working with large volume transactions with strong attention to detail
- Advanced Excel user
- 1-3 years experience in an Operations role
- Periodic weekend work will also be essential for this role
- Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience
- Excellent written and verbal communication skills
- Ability to influence and build effective working relationships with all levels of the organization
Benefits
- Generous time-off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Before you apply
- Ask about ticket volume per agent and weekend coverage
- Confirm tools used (Zendesk, Intercom, etc.) match your experience
- Check escalation path clarity
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