Head of Platform & Product Delivery

What you will do?

• Lead and develop the technology delivery function, establishing strong PMO governance, reporting, and delivery disciplines.
• Oversee major technology programmes and implementations, including case management systems, data platforms, HR, finance, and CRM solutions.
• Own and manage platform and product roadmaps for both internal systems and client-facing products.
• Partner with senior stakeholders to prioritise features and initiatives based on business needs, customer feedback, and strategic objectives.
• Drive agile delivery practices across technology teams, proactively identifying and removing delivery risks and roadblocks.
• Act as the bridge between business and technology teams, ensuring clear communication and alignment throughout project lifecycles.
• Oversee quality assurance, testing strategies, and release management processes for business-critical platforms.
• Lead the delivery of client-facing technology solutions, including customer portals, system integrations, automated workflows, and emerging AI-enabled products.
• Track and report on product, platform and programme performance and business value creation.

Who you are

Essential Skills & Experience

• Significant experience delivering large-scale technology programmes, platforms, or products, including leadership experience within a delivery-focused role.
• Proven success managing complex technology implementations in regulated environments.
• Strong understanding of both programme management, governance frameworks, and PMO best practice as well as demonstrable experience of establishing a Product Management disciplines within a rapidly growing business.
• Experience leading high-performing delivery, project management, or product teams.
• Strong knowledge of agile delivery methodologies, with experience operating within hybrid agile and waterfall environments.
• Ability to balance strategic planning with hands-on delivery execution.
• Excellent stakeholder management and communication skills, with the ability to engage and influence at all levels.
• Experience within, or knowledge of, regulated industries and the factors that define successful technology delivery.

Desirable Skills & Experience

• Experience delivering highly automated claims or case management platform implementations.
• Knowledge of data platform, business intelligence, and AI product delivery.
• Relevant qualifications such as PRINCE2, MSP, Agile, Scrum, SAFe, or equivalent.
• Experience leading digital transformation programmes across multiple business functions.
• Familiarity with product management disciplines and customer-centred design approaches.

What's in it for you?

• High levels of flexibility and a great work life balance -
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!