Fully RemoteSupportUnited States
Salary
Not listed
Posted
1h ago
Source
himalayas
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- Dynamics 365 Field Service Support: Provide technical support, issue resolution, and system maintenance for Dynamics 365 Field Service systems.
- Customer Interaction: Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions.
- Problem Solving: Diagnose and resolve technical issues related to Field Service operations efficiently.
- Customization and Enhancement: Utilize JavaScript, CSS, and HTML to enhance the user interface and functionality of Dynamics 365 Field Service.
- PowerApps Utilization: Create custom business apps and automation within Dynamics 365 Field Service using PowerApps.
- SAP Integration: Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable).
- Collaboration: Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions.
- Training and Guidance: Provide end-user training to ensure effective utilization of the Field Service system.
- Proactive Approach: Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA. Qualifications:
- 5-8 years of experience in supporting and administering Dynamics 365 Field Service.
- Technical Skills: Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting.
- JavaScript, CSS, HTML: Proficiency in customizing and enhancing Dynamics 365 Field Service user interface and functionality.
- PowerApps: Hands-on experience with PowerApps for app development and automation.
- SAP Knowledge: Desirable understanding of SAP for integration and support.
- Communication Skills: Effective communication with U.S. clients and internal stakeholders.
- Time Zone Experience: Experience working in the Pacific and Central Time Zones is an advantage.
- Certifications: Microsoft Dynamics 365 Field Service certifications are preferred.
- Problem-Solving: Ability to diagnose and resolve technical issues in the Field Service domain.
- Documentation: Strong documentation skills to maintain records of support activities.
- Proactive Mindset: Initiative to proactively address issues and contribute to system improvements.
- Team Player: Collaborative attitude to work effectively with cross-functional teams.
- Flexibility in working in shifts/holidays/weekends based on roster created by Delivery Manager is a must Onsite Offshore coordination experience is a must Additional Information:
-
SAP Field Service Management with SAP S/4HANA Service A PLUS
- Required Certifications:
- MB-240 Microsoft Dynamics 365 FIELD SERVICE
- PL-200
Competitive ++
Annual Performance Bonus - Required Certifications:
Before you apply
- Ask about ticket volume per agent and weekend coverage
- Confirm tools used (Zendesk, Intercom, etc.) match your experience
- Check escalation path clarity
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