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PointClickCare

PointClickCare

US- Escalation Manager (Customer Support)

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Fully RemoteSupportmanagerUSA

Salary

Not listed

Posted

8h ago

Work setup

Fully Remote

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of…

Before you apply

  • Ask about ticket volume per agent and weekend coverage
  • Confirm tools used (Zendesk, Intercom, etc.) match your experience
  • Check escalation path clarity

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Apply on the original posting. No account required.

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