German Speaking Travel Advisor Online Travel Agency

Role Overview

We are seeking a passionate and customer-focused professional to serve as a trusted travel expert for German-speaking customers, assisting them in planning, booking, and managing their travel experiences through a leading online travel agency platform.

What You Will Do

Provide expert travel advice and personalized recommendations to German-speaking customers via phone, email, and live chat, assist customers with the research, planning, and booking of flights, hotels, holiday packages, car rentals, and ancillary travel services, handle post-booking enquiries, and proactively identify upselling and cross-selling opportunities.

Why It Might Be a Fit

Native or fluent German language skills, a genuine passion for travel and tourism, and previous experience in a customer service, travel consultancy, or hospitality environment are essential for this role.

Requirements

• Native or fluent German language skills (spoken and written)
• Valid EU passport
• A genuine passion for travel and tourism
• Previous experience in a customer service, travel consultancy, or hospitality environment
• Excellent communication and interpersonal skills
• Proficiency in using digital booking tools, CRM systems, and Microsoft Office applications
• Strong organizational skills, attention to detail, and the ability to manage multiple customer enquiries simultaneously

Benefits

• Competitive Monthly Salary
• Fully Paid Training Programme
• Comprehensive Health Insurance
• Fully Paid Relocation Package
• Monthly Performance Bonus
• €1,500 Signing Bonus
• Ongoing career development opportunities
• Team events
• Supportive multicultural work environment