Remote Travel Customer Care Specialist (French & English)

We are seeking French (fluent, C2 and higher) and English (B2 and higher, written and spoken)-speaking individuals to join our multinational client's team as Customer Support Representatives with an international team supporting a well-known online travel platform. In this role, you will provide high-quality assistance to customers via phone, chat, and email, helping them with reservations, payments, and platform-related queries.

Location: Athens, Greece

Work Model: Remote (within Greece only) or Onsite in Athens

Start Date: 17 October 2025

Schedule: 09:00-19:00, Monday to Sunday (rotational shifts)

Responsibilities

• Deliver professional customer support in French and English

• Handle inquiries regarding reservations, cancellations, payments, and account issues

• Guide customers through online processes and ensure seamless problem resolution

• Maintain a high level of empathy, professionalism, and efficiency

• Work towards set performance goals including quality, response time, and customer satisfaction

Requirements

• Fluency in French (C2+) and good command of English (B2 minimum)

• Strong communication and problem-solving skills

• Customer-oriented attitude and ability to work in a fast-paced environment

• Availability to work rotational shifts, Monday to Sunday

• EU citizenship or valid work permit for Greece

Important Considerations-Relocating Candidates:

- Flight tickets reimbursement with first salary

- Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documentation

- Relocated employees must work onsite for at least 3 months (unless already living in Greece with housing and internet setup)

Application Deadlines

• Remote within Greece: Apply by 3 October 2025

• Onsite relocating to Athens: Apply by 10 October 2025