Customer Support Specialist - French - Remote in Greece

Position: Customer Support Specialist

Work model: Remote

Location: Greece

Employment type: Full-time

What You Will Be Doing:

• Handling incoming phone calls, messages, and emails from customers.

• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.

• Troubleshooting technical issues and offering solutions to customer inquiries.

• Processing warranty claims, repairs, and replacements.

• Offering product recommendations based on customer needs and preferences.

• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements:

• Excellent writing and verbal communication skills in French and English.

• Strong attention to detail.

• Good technical troubleshooting and problem-solving skills.

• Ability to handle unexpected changes and customer concerns with professionalism.

• Experience in customer support or technical support roles will be appreciated.

What We Offer:

• Relocation support: Flights, accommodation & housing assistance—all at no cost to you

• Competitive monthly salary + 2 extra salaries per year.

• Health care benefits and numerous other discounts.

• Full training by certified instructors on products and customer service techniques.

• Professional growth and development opportunities.

• Special events, community involvement, and social responsibility initiatives.

• Free online Greek language courses.

• State-of-the-art premises, providing a great working environment with relaxing break areas.