Fully RemoteSupportmanagerCanada, USA
Salary
Not listed
Posted
9h ago
Work setup
Fully Remote
Hello! I’m Allie, Head of Support at Ashby. Knowledge is one of the most important levers we have for delivering a great customer experience. Our knowledge ecosystem shapes how customers learn Ashby, how our Specialists resolve tickets, and how many customers never need to file a ticket at all. We have a tenured, talented…
Before you apply
- Ask about ticket volume per agent and weekend coverage
- Confirm tools used (Zendesk, Intercom, etc.) match your experience
- Check escalation path clarity
Interested in this role?
Apply on the original posting. No account required.
Listing via Jobicy
Director of Knowledge Management - NAMER
Ashby