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Canonical

Canonical

Enterprise Customer Success Manager (Japanese speaker)

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Fully RemoteSupportmanagerAPAC

Salary

Not listed

Posted

4h ago

Work setup

Fully Remote

Rust

The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers…

Before you apply

  • Ask about ticket volume per agent and weekend coverage
  • Confirm tools used (Zendesk, Intercom, etc.) match your experience
  • Check escalation path clarity

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