Fully RemoteSupportmidAPAC
Salary
Not listed
Posted
17d ago
Source
jobicy
Responsibilities Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions Conduct data and case analysis to…
Before you apply
- Ask about ticket volume per agent and weekend coverage
- Confirm tools used (Zendesk, Intercom, etc.) match your experience
- Check escalation path clarity
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