Client Success Manager

Seven Figure SMP is a US-based marketing agency. Since 2020 we've served 200+ clients in the US, UK, Canada, Australia and Ireland. Most are scalp micropigmentation (SMP) and permanent makeup (PMU) clinics, plus hair restoration, aesthetics and other local service businesses.

As our Client Success Manager, you own the client relationship from start to finish. You're the first point of contact for clinic owners. You run regular check-ins and coordinate our pod of media buyers, appointment setters, a CRM specialist and the creative team. You also spot clients who are ready to upgrade from Growth Mode to Scale Mode. This isn't a message-relay role. When a client's results move, you open the ad account, CRM pipeline or tracking yourself, find the cause, and come to the client with an answer and a plan.

Requirements: at least 3 years in a client-facing agency role (account management or client success). At least 1 year hands-on in Meta Ads Manager (Google Ads is a plus). A solid grasp of lead-gen metrics (CPL, booked consults, show rate, cost per client). A track record of keeping clients. Excellent written and spoken English. You must be based in Canada and legally able to work there. Full-time, Monday–Friday, 8 AM–5 PM EST, fully dedicated (no freelancing).

Pay: CAD $5,000–$7,000 a month base, set by experience. After your 90-day probation you also earn US$225/month for 3 months for each client you upgrade to Scale Mode, with no cap.

Hiring process: application with a Loom video and the Culture Index survey, then a client and account scenario test, a team interview, and a final call with leadership. It usually takes 2–3 weeks.

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