Fully RemoteEngineeringseniorUSA
Salary
Not listed
Posted
6h ago
Source
jobicy
About the teamThe Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.We build and operate the systems that enable fast, high-quality support at scale, including:Customer self-serve experiences within the Hopper app and partner-integrated flowsInternal agent platforms that enable efficient,…
Before you apply
- Confirm async-friendly culture vs daily standup-heavy expectations
- Ask about on-call rotation and incident expectations
- Check the tech stack matches what you actually want to use day-to-day
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