Salary
Not listed
Posted
2h ago
Source
himalayas
Under little or no supervision, this position is responsible for Patient Access application(s)/module(s) of Epic. This position is for individuals who thrive in a fast-paced, agile environment, which means being able to change direction quickly, multitask, and demonstrate a passion and eagerness to learn new technologies. The Epic ambulatory application analyst will collaborate with and provide expert-level support to their counterparts from other applications to successfully meet the development and implementation objectives for assigned Epic applications. Effectively manages competing and changing priorities. Serves as project lead for key initiatives, including performing project management duties, as assigned. Develops, documents, and adheres to the internal procedures that will be used in conjunction with related applications and systems. Interacts professionally with leadership, faculty, staff, and vendors.
Before you apply
- Ask about ticket volume per agent and weekend coverage
- Confirm tools used (Zendesk, Intercom, etc.) match your experience
- Check escalation path clarity
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