Programs Support Officer

This is a remote position.

IMPORTANT: Must have experience working in professional education & training and/or Higher or Tertiary Education.

Flexible to work AU and UK shift - 4 PM to 1 AM Philippine time, Monday to Friday (occasionally):To ensure seamless support for our teams across Australia and the UK, this role occasionally requires flexible, time-shifted working hours to accommodate working during UK business hours throughout the year.

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Experience in STEM programs is a great plus.

Scope of role:

• Support the preparation, planning,deliveryand reporting of programs, according to the delivery schedule / calendar
• Work with Program Manager/Director to liaise with key external stakeholders (including university and industry partners) to support program delivery, including student recruitment, programlogisticsand technical support and reporting
• Provide support on technical configuration and testing requirements
• Support and execute on the administrative requirements of program delivery (for example but not limited to, community management, participant support through multiple channels, managing workflows and documents,facilitatingworkshops)
• Program monitoring,evaluationand reporting

The key responsibilities of the Tertiary Education Coordinator are:

Program Delivery and Coordination 80%

• Supportofprogram delivery,including planning, preparation,deliveryand reporting.
• Coordination and maintenance of project delivery of assigned Programs and allocation of work across all delivery requirements for each program delivered by the Team.
• Manage andmaintainduties in the Programs Calendar and Asana project lists across all programs and ensure all tasks and projects are on track and delivered as per the schedule.
• Liaising with Universities and coordinating all requirementspost-salefrom student recruitment,supportand program reporting withallocatedstakeholders (ieCareers team)
• Lead Mentor recruitment and engagement for Micro Projects.
• Collaborating with relevant staff and ensuring configuration and UAT is completed for all programs.
• Liaising with the Projects team to ensure all Clients/Projects engaged, confirmed and ready for program launches
• Lead and manage all venues and facilitation requirements in place for program launches
• Program Coordination including program support, interventions, techrequirementsand successful execution for Programs to a high standard.
• Engagement and bug reporting with the tech team, along with continuous product improvement feedback.
• Report weekly to Programs team updates and status, flagging key issues re resource needs.
• Continuous improvement of program delivery / efficiency and scale

Continuous Improvement & Other Projects 20%

• Work collaboratively with Programs, Design, CS and Tech Team to ensure quality delivery of experience, andoverseescontinual program learning and process improvementsare implementedat business scale.
• Involvement in Customer Success projects asrequired. Ie Job Smart
• A Sys-Admin Power user managing technical requirements, andtraining ofothers (internally and externally).
• Special Projects.
• Learning Design orSocial Media& Promotional videos

Requirements

• Minimum 1 year of professional experience working with students and/or early career graduates gained from backgrounds in roles such as Graduate Recruitment, L&D, tertiary careers, Work Integrated Learning or Student Experience.
• High energy and entrepreneurial drive
• An ability to learn and adapt quickly; quickly get a firm grasp of our customers,businessand processes
• Excellent presentation, communication,teamworkand interpersonal skills
• Creativity,optimismand flexibility in the face of project changes and challenges #startuplife
• Relevant tertiary qualifications
• A secondary background and experience in fields such as customer success, product management, community management, management consulting, innovation, marketing & communications would be valuable
• Experience in STEM programs is a great plus.
• MUST HAVE experience working in professional education & training and/or Higher or Tertiary Education.

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

Discipline and commitment to set working hours (strict shift times, not flexible)

Use of time tracking software during work hours

Active participation in team and client calls with your camera ON

Consistent availability and responsiveness throughout your shift

Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

Benefits

1. Monthly Salary: PHP 35,000

2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

3. You will be paid extra for overtime and Philippines public holidays

4. Probation: 6 months and after Probation

• 10 days annual leave credits
• 5 days of sick leave

5. HMO offered after 6-month probation

6. 13th Month Pay after 30 days

7. Annual Salary Review

8. Laptop provided after 30 days

9. Permanent work-from-home role. You will have to use your own internet.

10. SHIFT TIMES: 7AM to 4PM Philippine time, Monday to Friday

Flexible to work AU and UK shift - 4 PM to 1 AM Philippine time, Monday to Friday (occasionally):To ensure seamless support for our teams across Australia and the UK, this role occasionally requires flexible, time-shifted working hours to accommodate working during UK business hours throughout the year.