Fully RemoteSupportleadCanada, USA
Salary
Not listed
Posted
5h ago
Source
jobicy
We’re looking for a Customer Support Systems & Analytics Lead to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership.In…
Before you apply
- Ask about ticket volume per agent and weekend coverage
- Confirm tools used (Zendesk, Intercom, etc.) match your experience
- Check escalation path clarity
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