XTN-D84D970 | CUSTOMER SERVICE REPRESENTATIVE

DUTIES AND RESPONSIBILITIES

• Answer incoming incoming customer calls,chat, email with experience and proficiency within the company standards when applicable
• Answer incoming chat and social media inquiries for order status, stocks complaints, and general inquires
• Enter orders and order type with accuracy, expedience, and proficiency within the company standards when applicable
• Provides all pertinent information regarding order and order management including resolution follow up to internal and external stakeholders when applicable
• Maintain current customer profiles, database, and system linking to customer-facing information to assure customer satisfaction and information sharing
• Solve problems within the scope of the company policy and departmental procedures to assure customer satisfaction
• Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
• Reports all issues, potential issues, customer satisfaction requests, and improvement suggestions upwards through the leadership team
• Meet and exceed individual and company goals

QUALIFICATIONS

• Bachelor’s degree or at least high school diploma
• Experience in Voice, Email, and Chat. Experience in Sales is a plus factor as well.
• 2 years of Customer Service Call Center experience or comparable experience required
• Hardworking, Flexible, proactive, and eager to work
• Reliable and responsible
• Experience in Zendesk and Shopify is a plus
• The ability to work in a team environment (multiple people towards the same/similar goals) required
• Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office required
• Must have an internet connection of 25mbs to able to qualify for work from home set up