Amazon Case Specialist

Category: Advertising

Location:

Please note: We are not actively hiring for this position at the moment, but we are accepting applications for future openings.

Are you looking for a new and exciting career opportunity with My Amazon Guy? We invite you to consider a rewarding role as an Amazon Case Specialist. You will be exposed to data analysis, logistics, and Amazon operations. If you have the expertise and a keen eye for detail, you might be the right candidate for this position!

If you are direct and to the point, you will fit in at MAG!

About My Amazon Guy

My Amazon Guy is a growing digital marketing agency with more than 500 employees and clients! We are engaging, rewarding, and innovative. Our company’s goal is to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.

Key Responsibilities

• Proficient in Excel: Utilize advanced Excel skills for data analysis, reporting, and tracking refund cases to ensure accuracy and efficiency.
  
• Logistics Experience: Apply knowledge of logistics to enhance understanding of supply chain processes, aiding in effective refund management.
  
• Problem-Solving Expertise: Identify and resolve issues related to complex refund cases, developing effective solutions to minimize losses and improve customer satisfaction.
  
• Strong Attention to Detail: Ensure precision and accuracy in managing refund tasks and analyzing data.
  
• Advanced Analytical Skills: Analyze data to identify opportunities for refunds and optimize processes.
  
• Effective Time Management: Manage multiple tasks and cases efficiently to meet deadlines and deliver timely service.
  
• Adaptability: Quickly adapt to process changes and continuously update strategies to align with new requirements.
  
• Expertise in Amazon Operations: Apply deep understanding of Amazon’s platform, including seller central, inventory management, and order fulfillment.
  
• Amazon Marketplace Proficiency: Navigate and utilize Amazon's tools, policies, and guidelines effectively.
  
• Experience with Amazon Reporting: Analyze and interpret Amazon’s data and performance reports.
  
• Understanding of Amazon Compliance: Ensure adherence to Amazon’s compliance requirements and regulations.
  
• Audit client inventory ledger and locate and missing/damaged/lost inventory that can be recovered
  
• File reimbursement cases for our clients in Seller Central or Vendor Central
  
• Provide weekly updated to clients on filed cases when necessary
  

Requirements

• Proven proficiency in Excel and data analysis.
  
• Relevant experience in logistics and supply chain processes.
  
• Strong problem-solving skills with a track record of managing complex refund cases.
  
• Meticulous attention to detail and accuracy.
  
• Advanced analytical skills with the ability to identify and act on refund opportunities.
  
• Efficient time management and ability to handle multiple tasks simultaneously.
  
• Adaptability to process changes and evolving strategies.
  
• In-depth understanding of Amazon’s platform and operations.
  
• Experience with Amazon reporting and compliance requirements.
  
• ​A dual Monitor setup is required (at least 8GB of RAM)
  
• Must have at least 25 MBPS internet speed
  

Benefits

• 40 hours a week, 8 hours a day
  
• Competitive salary base
  
• Permanent WFH setup
  
• Unlimited FREE access to MAG School courses and SOP Library!
  
• Work schedule is in EST (Monday-Friday only)
  
• Opportunities for professional development and career advancement
  
  

Details